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Q. How do I properly handle accommodation requests from prospects and residents? A. Fair housing law requires that certain accommodations be made for prospects and residents, but that does not mean all requests have to be granted. The reasonability of the request is the main factor in determining whether or not you have to make the accommodation. However, determining whether a request is reasonable or not can be tricky. A reasonable accommodation might be a change in rules, policies or practices that may be necessary to give people with disabilities an equal opportunity to use and enjoy their housing. If a person has a reasonable accommodation request because of a disability, you must grant the request. An unreasonable request for accommodation would impose an undue financial or administrative burden on the apartment community or would require the apartment community to make fundamental changes. If a request is unreasonable, you are not obligated to make the accommodation. Below are four guidelines to help you properly handle accommodation requests. 1. Get a request for accommodation in writing and respond to it promptly. 2. Verify the disability and need for accommodation. 3. Determine whether the request for accommodation is reasonable. 4. Send a letter informing the prospect or resident of your decision. Handling accommodation requests can be difficult, but by following these guidelines you can avoid challenges from prospects and residents.
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